Your privacy is very important to us, and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to us. At Lighthouse43, we only gather information that is necessary to contact you and provide counselling services.
We adhere to current data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.
This privacy notice tells you:
• Why we are able to process your information and what purpose we are processing it for
• Whether you must provide it to us
• What we store and how long we store it for
• Whether there are other recipients of your personal information
• Your data protection rights
We are happy to chat through any questions you might have about our Data Protection Policy, and you can contact us via email or telephone.
“Data Controller” is the term used to describe the person who collects, stores and has responsibility for people’s data. In this instance, the Data Controller is Wayne Goodwin.
- We are registered with the Information Commissioner’s Office (ICO). Our registration number is 13674245.
- Our postal address is: 44 Cheriton High Street, Folkestone, Kent, CT19 4EZ.
- Our telephone number is: 07743 123948.
- Our email address is: Info@lighthouse43.co.uk
WHY WE ARE ABLE TO PROCESS YOUR INFORMATION AND WHAT PURPOSE WE ARE PROCESSING IT FOR?
If you are currently having therapy with us, or are in contact with us to consider therapy, we will process the information necessary to contact you and provide counselling services.
The lawful basis for processing your personal information is Legitimate Interests. Any special category data, including information relating to your health, is processed in accordance with UK GDPR requirements for the provision of counselling services.
GDPR also requires us to look after any sensitive personal information that you may disclose to us appropriately and securely.
WHETHER YOU HAVE TO PROVIDE IT TO US
You are not obliged to provide us with your personal information, but it will be difficult for us to contact you or provide counselling services without it.
WHAT DO WE STORE AND HOW LONG DO WE STORE IT FOR?
We store your name, address, email address, next of kin and telephone number and paper-based assessment information.
We also keep very short and brief session notes in a locked filing cabinet within Lighthouse43.
Session notes will normally be retained for seven years following the end of therapy in line with professional guidance and insurance requirements, after which they will be securely destroyed. For children and young people, they will be retained until the child/young person reaches 18.
You have a right to request access to your records at any time.
WHETHER THERE ARE OTHER RECIPIENTS OF YOUR PERSONAL INFORMATION
There are no other recipients of your personal information.
We may pass your telephone number to another professional to whom I may refer you. You would be fully informed beforehand, and your agreement would be obtained before any information is shared.
YOUR DATA PROTECTION RIGHTS
You have the right to ask what information we hold about you.
You have the right to request access to the information we hold about you, and we will be open to sharing this information unless there is a lawful reason not to do so.
You can request that inaccurate information is corrected.
You may also have rights to restrict or object to certain types of processing where applicable.
To request information that we hold about you, please put your request in writing. We will aim to respond as quickly as possible and within the timeframes required by law.
WEBSITE DATA
When someone visits our website, we use a third-party service, [Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.
We do this to find out things such as the number of visitors to various parts of the website. This information is processed in a way that does not identify anyone. I do not make, and do not allow the service provider to make, any attempt to identify individual visitors.
Like most websites, our website uses cookies to help the site work more efficiently. No user-specific data is collected by us or any third party through these cookies.
DEVICES IN THE COUNSELLING ROOM
If you choose to bring devices such as mobile phones, smart watches or tablets into sessions, you should be aware that some devices may collect information through voice assistants or connected applications.
If you have concerns about privacy, you may wish to switch these devices off during sessions.
We will aim not have any of my own devices in the room during our sessions unless their use has been agreed in advance.
CONCERNS OR COMPLAINTS
If you have any concerns about how we have handled your personal information, please contact us in the first instance and we will do my best to resolve the issue.
If you remain unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information about making a complaint can be found at www.ico.org.uk.